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Frequently Asked Questions (FAQ)

Uploaded By: Matt Allen Reference Number: AA-00265 Views: 5149 Created: 2015-01-09 17:53 Last Updated: 2015-04-30 17:32 0 Rating/ Voters

The following provides answers to some of the most common questions about the KMS. If you have a question not addressed here, please submit your question on the Ask a Question page.


How did the KMS begin?

Initially, the KMS began as a tool to house online reference materials that furnished transportation and public safety professionals with knowledge and tools they needed to conduct TIM incident-specific performance measurements. However, FHWA captured so much great information while meeting with jurisdictions' practitioners during its initial TIM Workshops, post-TIM Workshop calls, and SHRP2 TIM Responder Training initiatives that the KMS was redesigned and expanded to accommodate this critical information.


Who would benefit from the KMS?

Responders from all disciplines, transportation professionals, and public safety professionals will find the KMS resources very useful. Due to the variety of resources in the KMS, TIM practitioners new to the industry, as well as managers and senior managers, will find the materials beneficial.


Who can view/download resources in the KMS?

Anyone can search, view and download resources.


What does it mean to be a registered user?

A registered user means that a person has a user account. While anyone can download resources from the KMS, only registered users are able to ask questions, comment on articles, and save their viewing preferences and favorites.


How do I become a registered user?

Simply complete the registration form and all required fields (marked with an asterisk *), then click the “Register” button. Once your registration is submitted, you will receive an email with a confirmation link. Click on the link to finish your portion of the registration process. You will then receive an email stating that your registration email has been verified. Note: Once your email has been verified, please allow 2-3 days for your request to be reviewed/approved by the KMS administrators.


What does it mean to be a contributor?

A contributor is a registered user that, in addition to being able to ask questions and comment on articles, also has the ability to submit resources to the KMS.


To be a contributor, you will need to request access. To do so, when you register, simply request this access in the "Additional Info" field on the registration form. Explain that you would like to be a contributor, and include a brief explanation of what types of resources you plan to submit. You will be notified when your contributor status has been approved.


Is there an easy way for practitioners to submit lessons learned to the KMS?

Yes. FHWA is interested in capturing informal good practices and lessons learned. To capture these, as they might not already be documented, practitioners can download/complete the Lessons Learned template.


Is there a fee to become a registered user?

No, registration is free.


What does the term “Article” mean in the KMS?

“Article” is the term used when submitting a new resource to the KMS; contributors select “New Article” to submit a new resource.


How long will it take for my newly submitted resource to be approved/added to the KMS?

Generally within 2-3 days the KMS administrators will review and approve (or rarely deny) newly submitted resources.


What are the different ways to search the KMS?

The KMS was designed to be searched in a variety of ways, depending on people’s preference.

  • Search by keyword – there is a Search box in the upper right
  • Search by Industry Topic – double click on the Industry Topics folder on the left to see an expanded list of subfolders/topics to view
  • Conduct an Advanced Search – click on this link in the upper left. When on the Advanced Search screen, people can search by state, year, NUG strategy, industry topic, resource type, or any combination of these options.

Are there any tips to most effectively use the keyword search?
If you are getting too many results, particularly when using a short word or acronym in your keyword search, consider putting the word in quotes. A good example is when searching for the term “MPO,” which is part of longer words like “component.”

What special features exist in the KMS?
Registered users can comment on resources, rate them, add them to their favorites list, email helpful resources to a friend, and ask questions. Based on user activities, a list of Most Popular, Top Rated, and Recently Added resources is generated by the KMS software.


Agency/Organization (or Publication/Conference):N/A
National Unifying Goal (NUG) Strategies:None
Industry Topics:None
Resource Type:None
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