FHWA Traffic Incident & Events Management
Knowledge Management System

Welcome to the FHWA Traffic Incident & Events Management (TI&EM) Knowledge Management System (KMS). The KMS is a national repository of traffic incident management (TIM) resources, good practices, lessons learned, and other tools that are relevant to TIM practices for all disciplines. FHWA believes that sharing information among TIM program planners and practitioners will yield stronger TIM programs at the local, regional, tribal and state levels. This will result in the safer and quicker clearance of incidents, as well as improve motorist and responder safety.

Practitioners will find useful resources on such topics as:

  • Guidance and Policy
  • Quick Clearance Legislation
  • Training and Outreach
  • Agreements
  • After Action Reviews (AARs)
  • Traffic Management Center (TMC) Operations
  • TIM Committee Formation and Sustainability

FHWA will rely on TIM program managers, committee members, and practitioners, either independently or through the National TIM Network, to collect and provide additional good practices, lessons learned, and other tools that will aid jurisdictions to implement strong, sustainable TIM programs in their localities. FHWA encourages TIM practitioners to submit resources to the KMS as part of their regular TIM operations.

It is important to note that FHWA’s goal is to capture formal good practices, such as TIM Guidelines, policy documents, and memorandums of understanding, as well as informal good practices. Examples of informal good practices include: a success story realized from the SHRP2 TIM Responder Training; how a local police department helped improve motorists’ awareness of their state’s Move Over law; or how a metropolitan planning organization contributed to the success and sustainability of a region’s TIM program. To capture these informal good practices, as they might not already be documented, practitioners can use the simple Lessons Learned template.

Ease of Use Visitors have several easy options to search the KMS, such as by industry topic, state, or keyword. Visitors can also view the “Most Popular” and “Recently Added” resources. In addition, registered users can submit their own resources for inclusion in several simple steps. To learn more, visit Using the KMS. The KMS also has various user-friendly and interactive features, such as the option for registered users to comment on a resource or rate its usefulness, email the resource to a friend, or ask a question. Questions will be answered by the KMS administrators.